Privacy Policy

Who We Are

SA AutoDetailer is a South African auto care business operating two branches in Vanderbijlpark, Gauteng. Website: saautodetailer.co.za. Contact: info@saautodetailer.co.za | 064 549 5223.

Information We Collect

We may collect the following personal information when you contact us or use our website: your name, phone number, email address, and vehicle details when you submit an enquiry or request a quote. We also collect anonymous usage data through Google Analytics including pages visited, time on site, browser type, and general location.

How We Use Your Information

We use your personal information to: respond to your enquiries and provide quotes; communicate about bookings and services; send service updates or promotions if you have opted in; improve our website and services based on anonymous analytics data.

POPIA Compliance

SA AutoDetailer processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We collect only the information necessary to provide our services. We do not sell, rent, or share your personal information with third parties for their own marketing purposes. You have the right to access, correct, or request deletion of your personal information at any time by contacting us directly.

WhatsApp Communication

If you contact us via WhatsApp, your messages are processed through WhatsApp's platform. Please refer to WhatsApp's privacy policy for information on how they handle your data. We use WhatsApp only to respond to your enquiries and provide service updates.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data in transit.

Data Retention

We retain customer enquiry information for up to 3 years for business records purposes. You may request deletion of your data at any time by contacting info@saautodetailer.co.za.

Third-Party Services

Our website uses the following third-party services which may collect data about your visit:

• Google Analytics & Google Ads — Used for website analytics and advertising performance tracking. See Google's Privacy Policy at policies.google.com/privacy.
• Meta Pixel (Facebook & Instagram) — Used to measure the performance of our Facebook and Instagram advertising campaigns and to show relevant ads to people who have visited our website. See Meta's Data Policy at facebook.com/policy.
• TikTok Pixel — Used to measure the performance of our TikTok advertising campaigns and to retarget visitors on TikTok. See TikTok's Privacy Policy at tiktok.com/legal/privacy-policy.
• WhatsApp Business — Used as a primary communication and advertising channel. By clicking WhatsApp buttons on our site or contacting us via WhatsApp, your messages are processed through WhatsApp's platform. See WhatsApp's Privacy Policy at whatsapp.com/legal/privacy-policy.
• Smart Movers — Not applicable to SA AutoDetailer.

We do not control how these third-party services use data collected through their pixels and tracking tools. We encourage you to review their respective privacy policies for full details.

Your Rights Under POPIA

You have the right to: know what personal information we hold about you; request correction of inaccurate information; request deletion of your information; object to the processing of your information; lodge a complaint with the Information Regulator of South Africa at www.inforegulator.org.za.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent update. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact

For any privacy-related queries contact: info@saautodetailer.co.za | 064 549 5223 | Shop 22, SE8 Shopping Centre, Vanderbijlpark | Shop 1, Corner Frikkie Meyer & Rutherford Boulevard, CW2, Vanderbijlpark.